XCORE OPERATIONS / CONNECTED CAPABILITIES

Customer relationship management
Built around your work.

Organize customer information and sales context around the organization, with integration, reporting, and team adoption support.

WHAT THIS CONNECTS

A clearer view of the work.

01

Unified customer information

Keep the customer context connected to the interaction, the work, and the next useful action.

02

Segmentation

Define the goals, responsibilities, and practical requirements for segmentation within the customer relationship management engagement.

03

Sales forecasting

Understand the people, process, handoffs, and support needed to turn the business goal into consistent activity.

04

Migration and integration

Establish the required connections, configuration, access, and validation as part of the implementation scope.

05

Training and support

Connect practical knowledge, guided material, and opportunities to apply the skill to the work.

SCOPE THE CAPABILITY

Plan the workflow before the deployment.

01

Map customer lifecycle

Establish the goal and the information needed for this part of the work.

02

Consolidate customer information

Identify the people, records, and connections involved.

03

Define sales and reporting views

Agree access, responsibilities, integrations, and delivery requirements.

04

Train teams and review adoption

Review the result against the business goal and implementation scope.

PLAN YOUR IMPLEMENTATION

Match the scope to your needs.

The catalogue describes solution scope. It does not mean a universal ERP or all native modules are activated for every account. Creator Studio, the module marketplace, and an organization’s production deployment have separate readiness and permissions.

PART OF THE LARGER SYSTEM

Make the next connection.

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Your system.

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